Basic Computing for IT Help Desk Support

In this modern era, computer skills development and information technology (IT) knowledge are considered an essential parts. The demand for IT support or admin jobs is growing so fast due to technological integration and improvement in most sectors related to our everyday life. In “Basic Computing for IT Help Desk Support” course, fundamentals of computer software and hardware, software install and uninstall process, operating systems in different environments, Microsoft office products, networking concepts, customer service & assurance, customer experience, troubleshooting methods, and relevant tools will be taught with industry examples.

This course will provide complete guidance on how to provide technical assistance and support related to IT systems, hardware & software solutions as well as to manage customer expectations with professionalism in a timely manner.

Course Information

• Regular Class:
  • Weekend Batch: Saturday & Sunday, 10 AM – 12 PM, New York Time.
• Review Class: Thursday, 9 PM-10 PM, New York Time.
• Duration: 4  Weeks
  • Regular class: 16 Hours.
  • Review class: 4 Hours.

Who can join

• College degree holder from any discipline
• A person with basic computer knowledge, Microsoft Windows operating system
• A person with good speaking, reading, writing and listening in English

Learning Outcome

• Familiarize with operating systems, computer systems
• Install & uninstall software
• Microsoft office products used in most the industries
• Troubleshooting networking issues
• Customer support process and manage expectations

Instruction Method

• Instructor-led live online